Is there a free trial?+
Yes, 14 days with every feature and no credit card, then pick the plan for your number of doctors and change it whenever you like.
Is my patients' data safe?+
Every clinic has its own database, connections are encrypted, private files open through short-lived links, there are daily backups and two-step verification for admin accounts, and your data is yours to download in full whenever you like.
Who sees what inside the clinic?+
Everyone has their own permissions: doctors see the medical record and write visits and prescriptions, reception sees appointments and invoices only with no medical content, the accountant sees the accounts, and every look at the medical record is logged by name.
We work on paper and Excel, so how do we move?+
Upload Excel, PDF or a photo of your patient and price lists, the import assistant reads and sorts them for you to review before saving, and our team helps you move for free in your first 30 days. Read the clause in the terms of use
What if the clinic's internet goes down?+
Clinicato runs online and needs only an ordinary connection, so if the clinic's internet drops you carry on from a phone on mobile data, and your data sits on our servers with daily backups, so nothing is lost if a clinic computer fails.
Does it issue Tax Authority e-receipts?+
Yes, e-receipts for individuals and e-invoices for companies go to the Egyptian Tax Authority from inside the system once your clinic's details and e-signature are linked, with the details depending on the plan.
We have several doctors, does it fit?+
Yes, each doctor has their own account, appointments, visits and signature, one account can run several specialties, and reception books for everyone from one screen.
How is it priced, and do I pay per doctor?+
Plans follow the number of doctors in the clinic, reception, accountants and nurses do not count as doctors, and if your doctors outgrow your plan you move up or add a doctor where the add-on is offered, with team account limits in the plan comparison.
Is there a contract, and how do I cancel?+
No long contract: pay monthly or yearly and cancel any time, downloading all your data before you go.
Will my price change?+
Your price is fixed for the period you paid, and any price change is announced at least 60 days ahead and applies only at renewal. Read the clause in the terms of use
Can I get my money back if it does not suit me?+
Yes, money back within 30 days of your first paid invoice, with the details in the terms of use. Read the clause in the terms of use
Do I gain anything by referring another clinic?+
Yes, Invite a clinic and you both get a month free after its first payment. Read the clause in the terms of use